Shipping & Returns
Free shipping on orders $100.00 or more.
Method of Shipping
We ship via the Australia Post eParcel. All shipping is based on product weight and cube.
Returns and Exchanges
GroVia™ strives to ensure that all of our products meet the highest standards of satisfaction.
If you are not satisfied with your products, you may return your unused, unwashed items within 30 days for a 10% stocking fee. Return shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase.
To make a warranty claim please fill out the Shipping & Return form on our website and return with defected product for full examination. The diapers must arrive clean, dry and stink-free. If the diapers are unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for GroVia or The Natural Baby Company Products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
ALL returns/exchanges/defective product MUST be accompanied by proof of purchase and have an RMA form. The product must also still be covered under The Natural Baby Company/GroVia warranty period. To make sure your product still falls under the warranty please contact us at firstname.lastname@example.org Any product that does not fall under our warranty and does not have a proof of purchase will be returned immediately.
A returned item must be accompanied by a RMA Form.
Download Return Form Here
If you would like to exchange non-defective products, they must be returned in the same packaging, unwashed and in re-sellable condition. Items must have been purchased within the last 30 days and be accompanied by a receipt. Shipping costs are the responsibility of the consumer.
All returns must be accompanied by a receipt, or proof of purchase and RMA form (see above). We will not accept returns without this.